What does the "You don't have the required permission to access this profile" error mean?

This error occurs when the Facebook connection in Kitchn.io was created by a user who does not have the necessary permissions for the relevant Facebook Pages and/or Instagram accounts.

How to Fix:

1. Verify Business Manager Access

• The user who created the Facebook connection should check their permissions in Facebook Business Manager.

• Ensure they have the required access to the relevant Pages and Ad Accounts.

2. Reauthorize the Connection

If the user does not have the correct permissions, someone with the necessary access should disconnect the existing Facebook connection, and reconnect using their account.

To do this:

• Navigate to the Integration Settings in Kitchn.io.

• Disconnect the current Facebook connection.

• Reconnect using an account with the correct permissions.

3. Check with Your Team

If you’re unsure who has the right access, coordinate with your team or your Business Manager admin to update permissions or set up the integration correctly.